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Your satisfaction with Products and Services is important to us. Please take the next 3-5 minutes to give us feedback on the questions below:
Product Purchased
*
NanoPhotometer N120
NanoPhotometer NP80
NanoPhotometer N60
NanoPhotometer N50
NanoPhotometer C40
Serial number
*
Serial number can be found on the identification plate of the bottom of the instrument.
Performance and Experience
How would you rate the Implen NanoPhotometer with regards to:
Ease of Use
*
Excellent
Good
Fair
Poor
Measurement Reproducibility
*
Excellent
Good
Fair
Poor
User / Installation Manuals
*
Excellent
Good
Fair
Poor
Measurement Accuracy
*
Excellent
Good
Fair
Poor
Data Handling
*
Excellent
Good
Fair
Poor
Overall Product Experience
*
Excellent
Good
Fair
Poor
NanoPhotometer Product Suggestions / Comments
Pre- and After-Sales Service
How would you rate the sales service with regards to:
Technical Know-How
*
Excellent
Good
Fair
Poor
Professionalism
*
Excellent
Good
Fair
Poor
Delivery Time
*
Excellent
Good
Fair
Poor
Responsiveness
*
Excellent
Good
Fair
Poor
Politeness
*
Excellent
Good
Fair
Poor
Completeness of Delivery
*
Excellent
Good
Fair
Poor
Service Suggestions / Comments
Technical Service
The Implen team strives to offer exceptional service and support. Your feedback is important to us.
Have you been in contact with the Implen Support team so far?
Yes
No
Technical Service
How would you rate technical service with regards to:?
Overall service performance?
*
Excellent
Good
Fair
Poor
Efficiency in solving the problem
*
Excellent
Good
Fair
Poor
Politeness
*
Excellent
Good
Fair
Poor
Responsiveness
*
Excellent
Good
Fair
Poor
Professionalism
*
Excellent
Good
Fair
Poor
The support was performed by
*
Implen
Local distributor
Service Suggestions / Comments
Customer Details
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How did you hear about us?
*
Colleague
Forum or Blog
Local Supplier
Print Ads
Search Engine
Tradeshow
Seminar
Would you recommend Implen to a colleague?
*
Yes
No
Would you like to receive a notification email for free NPOS software updates?
*
Yes
No
Customer Contact
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First Name
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Last Name
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Title
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Email
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Reference Customer and Testimonials
Thank you for your enthusiastic support.
Would you be willing to be a reference customer?
*
Yes
No
Reference customers allow us to mention you are a current user to your local colleagues. Reference customers may take a phonecall from a colleague or invite the colleague to their lab to try their instrument.
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Star Rating ★★★★★
*
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